I. Introduction
DG Services ("we," "us," or "our") takes the protection of your privacy and the confidentiality of your device and data seriously. This Privacy Policy ("Policy") outlines the types of information we collect, how we use it, the safeguards we have in place to protect it, and your rights related to your information. This Policy applies to all services offered by DG Services through our website and in-person repair services.
II. Information We Collect
A. Personal Information
We collect personal information that identifies you or could be used to do so, such as:
- Contact Information: Name, address, phone number, email address.
- Repair Information: Description of the repair issue, repair history.
- Communication History: Transcripts of phone calls, emails, chats with our representatives.
III. How We Use Your Information
We use your information for the following purposes:
- Provide and improve repair services: Diagnose and repair your device, send repair updates, schedule appointments, process payments, respond to questions, offer additional services.
- Communication: Send you repair updates, appointment reminders, promotional offers, news about DG Services.
- Website and app improvement: Analyze website and app usage data to improve our services and user experience.
- Legal compliance: Respond to subpoenas, court orders, or other legal processes, or as required by law.
- Fraud prevention: Investigate and prevent fraudulent activity.
IV. Information Sharing and Disclosure
We will not share your personal information with third parties except in the following limited circumstances:
- With your consent: We will share your information with your consent, such as to partners offering complementary services you may be interested in.
- Legal obligations: We may disclose your information if required by law, such as in response to a subpoena or court order.
- Acquisition or merger: We may disclose your information as part of a corporate acquisition, merger, or other business transaction.
V. Data Security
We implement commercially reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure storage of your information on encrypted servers.
- Access controls to limit who can access your information.
- Regular security audits and vulnerability assessments.
VI. Image Copyright and Permissions
We only use images with appropriate permissions or from royalty-free/copyright-free sources. If you believe we have used an image without permission, please contact us at +91 99675 13480.
VII. Your Choices and Rights
You have the right to:
- Access your personal information: Contact us at +91 99675 13480 to request a copy of your information.
- Correct your personal information: If you believe your information is inaccurate, please contact us at +91 99675 13480 to request correction.
- Delete your personal information: You can request deletion of your information by contacting us at +91 99675 13480. We will comply with your request unless we are legally required to retain the information.
- Object to processing of your information: You can object to the processing of your information for marketing purposes or on other legal grounds.
- Withdraw consent: You can withdraw your consent for us to use your information at any time.
VIII. Notice for Legal Actions
Before initiating any legal action against DG Services, you agree to provide us with written notice outlining the alleged violation of this Policy or any applicable law. We will use this notice to investigate the matter and attempt to resolve the issue amicably. If we are unable to resolve the issue amicably within a reasonable period of time, then you may proceed with legal action.
IX. Changes to this Policy
We may update this Policy from time to time. We will post any changes on our website and app and update the "Effective Date" at the top of this Policy. We encourage you to review this Policy